Frequently
Asked Questions
For specific information
regarding our product lines:
General
1. Can my
order be changed or cancelled
once it has been placed?
If your order
has not been released to the
supplier we would be more than
happy to make any changes or
cancel the order. Changes
cannot be made the day of
shipping or delivery.
During floral holidays we need
to receive all changes or
cancellations at least five
business days prior to the
delivery date. For inquiries
regarding changes or
cancellations we suggest
sending an email or contacting
our customer service
department by calling
1-888-321-ROSE. top
2. Can I
customize my order?
We are not
able to process special
requests. Please visit our
online catalogue to view our
available products. top
3. Will I
get an order confirmation?
If you have
provided us with a valid email
address, you will receive an
automated e-mail confirmation
the day you place your order.
If your order is placed after
business hours, you will
receive your confirmation on
the next available business
day. Your tracking number will
follow closer to the actual
date of shipping. Please note
that if the order is held in
your shopping cart and it is
received after our supplier
cut-off time, the order will
not be processed and an email
will be sent to you regarding
the cancellation of the order
on the next business day top
4. I placed
my order and did not receive
an email confirmation. What
happened?
If you did not
receive an email confirmation
it is possible that the email
address may have been entered
incorrectly. It is also
possible that the email
bounced back because of a full
mailbox or it entered a bulk
folder or spam guard folder.
If your order was placed after
business hours, you will
receive your confirmation the
next available business day. top
5. What
Credit Card types are
accepted?
We accept Visa,
MasterCard, Discover and
American Express. top
6. Do you
accept debit cards?
No. We accept
Visa, Mastercard, Discover and
American Express. top
7. When will
my credit card be charged?
We will attempt
to secure authorization on
your credit card at the point
of purchase online. If we
receive verification of
sufficient funds, your order
will be completed and
transferred securely to us.
Your account will be charged
on the day of purchase. top
8. Can I
send flowers anonymously?
We prefer that
all orders have a signature on
the personalized message,
although it is ultimately your
decision. If a recipient
contacts our customer service
department questioning the
sender of the flowers, we are
unable to reveal any sender
information due to our privacy
policy. top
9. Why can't
I have flowers delivered on
Sunday or Monday?
In order for
our flowers to be of fresh
quality,we require our flowers
to be shipped by overnight
courier. Our courier service
does not ship packages on
Saturday or Sunday for
deliveries on Sunday and
Monday. top
10. How far
in advance can I place my
order?
You can place
your order up to 90 days in
advance from the intended
delivery date.top
11. Why am I
unable to place two orders to
go to one person and pay one
shipping charge?
Each bouquet is
shipped separately in a
giftbox; therefore each box
requires a separate shipping
cost. In order for the
multiple products to be sent,
each order will have to be
placed separately.top
Bonsai
Care and Handling
Shipping/Delivery
1. What
information should be included
when placing an order going to
a hospital or large office
complex?
Please include
the following information: Recipients
First and Last Name, Company
or Hospital Name, Full Street
Address, Floor Number and Room
or Suite Number. We
strongly suggest contacting
the Company or Hospital to
find out their policy on
deliveries. For example, most
courier deliveries are
required to go to the shipping
and receiving department as
the courier does not have
permission to deliver directly
to the recipient. When sending
to a hospital, please ensure
the patient will not be
discharged from the hospital
prior to or on the day of the
flower delivery. When sending
to a company please ensure the
recipient is working on the
day of delivery. top
2. Do you
ship Internationally?
We currently
ship Florist Arranged products
internationally. Check out our
International section of our
web site for details. Some
shipping restrictions apply.top
3. Can I
request a specific delivery
time?
Delivery times
are based upon the courier's
scheduled routes. We are not
able to specify or guarantee a
delivery time. top
4. Do you
deliver to Apartment
Buildings?
Yes. When
placing your order, be sure
the apartment number is
included in the address. Any
omissions or errors may delay
delivery a minimum of one
additional business day. As
most apartment buildings are
secure, the delivery person
will have to buzz the proper
apartment to notify the
recipient there is a delivery.
The delivery policy to
apartment buildings in general
is that there must be someone
at the apartment to
successfully complete
delivery. top
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